How ING reduced global operational cost and risk

Using the Credit Insurance Application (CIA), ING streamlined mission-critical workflows across three countries – cutting risk, improving oversight, and accelerating delivery.

See how ING transformed its trading processes

The challenge

ING, is a global bank, serving over 38 million clients across over 40 countries and needed to replace high-risk, spreadsheet-based processes in its fixed income trading operations across all geographies.

These manual workflows:

  • Slowed down global operations
  • Introduced human error and audit risks
  • Created inconsistencies across teams

With compliance pressure increasing, ING required a solution that would streamline operations, reduce risk, and scale globally, without disrupting live trading systems.

How Genesis helped

ING has deployed our Credit Insurance Application (CIA) product in the US, Hong Kong and Singapore since July 2020.

CIA is an application that combines data, workflow, and reporting tools for transaction and portfolio management to enhance the productivity of credit insurance teams.

We’ve since built a second application that helps ING’s Fund Finance team manage their data on transactions globally.

ING reused some CIA pre-built components, delivering this application much faster using our platform.

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Project highlights

Launched since 2020

The first version of the Credit Insurance Application was launched in July 2020 in the U.S., Hong Kong, and Singapore.

Customizable platform

Genesis’s modular design allowed ING to tailor apps to their needs without starting from scratch – maximizing ROI.

Built a second application

ING reused some CIA pre-built components, delivering this application much faster using our platform. 

“Genesis helped us eliminate a major spreadsheet risk without slowing the business down. The controls, auditability, and delivery speed were exactly what we needed.”

Why ING chose Genesis

Optimize operational efficiency

  • Reduced manual effort by automating key tasks
  • Simplified reporting and reconciliation
  • Freed up teams to focus on higher-value work

Improve risk management and monitoring

  • Centralized control removed EUC risk
  • Enhanced oversight with real-time visibility
  • Reduced the likelihood of compliance breaches

Customize accessibility and scale

  • Apps were deployed across regions with minimal disruption
  • Enabled ING to launch future applications faster
  • Delivered governance and audit capabilities from day one

Want to eliminate operational risk?

Let’s talk about how Genesis can help modernize your high-risk spreadsheet processes – fast.

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