Solving workflow management and risk monitoring

Facing critical operational and compliance exposure from Excel-driven processes, this Tier 1 bank adopted Genesis’s Credit Insurance Application (CIA) to build a governed, auditable, and fully automated solution – delivered in just weeks.

The challenge

Our client is a leading corporate and investment bank in South Africa.

They relied on spreadsheets for P&L reconciliation – a key process tied to revenue accuracy and risk oversight. This method lacked:

  • Version control
  • Audit trails
  • Workflow governance

Errors could lead to financial misstatements or regulatory issues – and internal IT lacked capacity to build a replacement.

How did Genesis help

Genesis delivered CIA with a set of enhancements to meet the bank’s specific needs with a four-month deadline.

The out-of-the box product provided them with a workflow management and risk monitoring solution to improve team efficiency and reduce operational risk.

Key features included:

  • Insured product types
  • Real-time exposure tracking
  • Premium payment schedule
  • Policy event management

Project highlights

  • Completed discovery, development, testing, and go-live in <4 months
  • Delivered a production-ready app with no added IT strain
  • Tight scope + low-code accelerated the timeline
  • Based on an enhanced CIA app used by other global banks
  • Designed to support multi-client use on a shared codebase
  • Flexible architecture supports future scaling
  • OpenAPI compliance simplified internal system integration
  • Enabled faster, lower-effort deployment in future phases
  • Reduced tech lift for both Genesis and client teams

Why this bank chose Genesis

  • Removed manual data entry and Excel re-keying
  • Boosted productivity with automated workflows
  • Freed up staff for higher-value tasks
  • Enabled real-time data visibility and alerts
  • Provided a consolidated view of risk exposures
  • Helped meet internal audit and compliance goals
  • Automated controls reduced chance of human error
  • Lowered risk of regulatory investigation
  • Increased trust from risk and compliance leaders

Want to eliminate operational risk?